Location matters a lot as does when you go in. I typically just waited until 2 or 3 and never had an issue with lines but if I went at noon it was a gong show. Online ordering was just pointless at some locations like when I used to go to the one in Hopkins, they just basically ignored the online ordering from what I could tell. And quality def varies by location, I always thought the one in Eagan off Denmark or w/e was vastly better than the one off Cliff Rd for example. That said it’s been a while since I’ve been to Chipotle.